> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callvaultai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with CallVault — contact information, response times, and available resources.

We're here to help you get the most out of CallVault. Below you'll find all the ways to reach our support team and self-service resources.

## Contact Support

<CardGroup cols={2}>
  <Card title="In-app support" icon="comment-dots" href="/reference/in-app-support">
    The fastest way to reach us — submit a ticket without leaving CallVault. Automatically attaches a screenshot and diagnostic context to speed up your resolution.
  </Card>

  <Card title="Email Support" icon="envelope">
    **[support@callvaultai.com](mailto:support@callvaultai.com)**

    Send us a detailed description of your issue and we'll get back to you.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Phone" icon="phone">
    **+1 (315) 335-8779**

    Available during business hours for urgent issues.
  </Card>
</CardGroup>

## Response Times

| Priority     | Description                             | First Response          |
| ------------ | --------------------------------------- | ----------------------- |
| **Critical** | App is down or data is inaccessible     | Within 4 business hours |
| **High**     | Feature is broken, workaround available | Within 1 business day   |
| **Normal**   | Questions, how-to, feature requests     | Within 2 business days  |

**Business hours:** Monday–Friday, 9:00 AM – 5:00 PM ET (Eastern Time), excluding US federal holidays.

## Self-Service Resources

<CardGroup cols={2}>
  <Card title="Documentation" icon="book" href="/introduction">
    Step-by-step guides for connecting integrations, managing workspaces, and using all CallVault features.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/reference/faq">
    Answers to the most common questions about accounts, billing, transcription, and sharing.
  </Card>

  <Card title="Keyboard Shortcuts" icon="keyboard" href="/reference/keyboard-shortcuts">
    Speed up your workflow with keyboard shortcuts for navigation, search, and playback.
  </Card>

  <Card title="Changelog" icon="clock-rotate-left" href="/reference/changelog">
    See what's new — recent feature releases, improvements, and bug fixes.
  </Card>
</CardGroup>

## Submitting a Support Request

To help us resolve your issue quickly, please include:

1. **Your account email** — so we can look up your account
2. **What you were trying to do** — the feature or action you were using
3. **What happened** — the error message or unexpected behavior
4. **Steps to reproduce** — how we can see the same issue
5. **Screenshots** (if applicable) — a picture often saves a thousand words

## System Status

For real-time service status, contact us at **[support@callvaultai.com](mailto:support@callvaultai.com)** or call **+1 (315) 335-8779**. A public status page is on the roadmap.