Support - CallVault

We’re here to help you get the most out of CallVault. Below you’ll find all the ways to reach our support team and self-service resources.

Contact Support

In-app support

The fastest way to reach us — submit a ticket without leaving CallVault. Automatically attaches a screenshot and diagnostic context to speed up your resolution.

Email Support

support@callvaultai.comSend us a detailed description of your issue and we’ll get back to you.

Phone

+1 (315) 335-8779Available during business hours for urgent issues.

Response Times

Priority	Description	First Response
Critical	App is down or data is inaccessible	Within 4 business hours
High	Feature is broken, workaround available	Within 1 business day
Normal	Questions, how-to, feature requests	Within 2 business days

Business hours: Monday–Friday, 9:00 AM – 5:00 PM ET (Eastern Time), excluding US federal holidays.

Self-Service Resources

Documentation

Step-by-step guides for connecting integrations, managing workspaces, and using all CallVault features.

FAQ

Answers to the most common questions about accounts, billing, transcription, and sharing.

Keyboard Shortcuts

Speed up your workflow with keyboard shortcuts for navigation, search, and playback.

Changelog

See what’s new — recent feature releases, improvements, and bug fixes.

Submitting a Support Request

To help us resolve your issue quickly, please include:

Your account email — so we can look up your account
What you were trying to do — the feature or action you were using
What happened — the error message or unexpected behavior
Steps to reproduce — how we can see the same issue
Screenshots (if applicable) — a picture often saves a thousand words

System Status

For real-time service status, contact us at support@callvaultai.com or call +1 (315) 335-8779. A public status page is on the roadmap.

​Contact Support