Contact Support
Email Support
support@callvaultai.comOur primary support channel. Send us a detailed description of your issue and we’ll get back to you.
Phone
(+1) 307-218-2437Available during business hours for urgent issues.
Response Times
| Priority | Description | First Response |
|---|---|---|
| Critical | App is down or data is inaccessible | Within 4 business hours |
| High | Feature is broken, workaround available | Within 1 business day |
| Normal | Questions, how-to, feature requests | Within 2 business days |
Self-Service Resources
Documentation
Step-by-step guides for connecting integrations, managing workspaces, and using all CallVault features.
FAQ
Answers to the most common questions about accounts, billing, transcription, and sharing.
Keyboard Shortcuts
Speed up your workflow with keyboard shortcuts for navigation, search, and playback.
Changelog
See what’s new — recent feature releases, improvements, and bug fixes.
Submitting a Support Request
To help us resolve your issue quickly, please include:- Your account email — so we can look up your account
- What you were trying to do — the feature or action you were using
- What happened — the error message or unexpected behavior
- Steps to reproduce — how we can see the same issue
- Screenshots (if applicable) — a picture often saves a thousand words