Analytics
The Analytics tab gives you a bird’s-eye view of your call library with statistics, charts, and AI processing metrics.
Accessing Analytics
- Go to the main Transcripts page
- Click the ANALYTICS tab
Call Statistics
Get an overview of your library:
| Metric | Description |
|---|
| Total Calls | How many calls are synced in CallVault |
| Calls This Period | Count for the selected date range |
| Total Duration | Combined length of all calls |
| Average Duration | Typical call length |
Sentiment Analysis
See the emotional tone across your conversations:
- Positive - Constructive, enthusiastic, or successful interactions
- Neutral - Informational or standard business discussions
- Negative - Concerns, objections, or issues raised
A donut chart shows the distribution, helping you understand the overall sentiment of your calls.
Use sentiment data to identify calls that may need follow-up or to find positive testimonial moments.
Speaker Analytics
Understand who’s on your calls:
Speaker Frequency
See which participants appear most often across your library. This helps identify:
- Key client contacts
- Most active team members
- Recurring stakeholders
Speaking Time
Track how much each participant contributes to conversations. Useful for:
- Understanding call dynamics
- Identifying one-sided conversations
- Coaching on talk-to-listen ratios
Category Distribution
If you’ve organized calls with folders or tags, see how they break down:
- Folder distribution - How many calls in each folder
- Tag distribution - Most commonly used tags
- Call types - Breakdown by category
Charts help you visualize patterns and identify where your time is spent.
AI Processing Metrics
Track the status of your AI knowledge base:
| Metric | Description |
|---|
| Chunks Created | How transcripts are divided for search |
| Last Indexed | When the AI last processed your transcripts |
| Indexed Calls | How many calls are searchable by AI |
| Unindexed Calls | Calls waiting to be processed |
Indexing for AI Search
For AI Chat to work effectively, transcripts need to be indexed:
- Go to Settings > AI
- Click Index Transcripts
- Wait for processing to complete
- Monitor progress in the Analytics tab
Indexing creates vector embeddings of your transcripts, enabling semantic search that understands meaning, not just keywords.
Using Analytics Effectively
Track Trends Over Time
Compare different time periods:
- This month vs. last month
- Q4 vs. Q3
- Year-over-year
Identify Patterns
Look for insights like:
- Which clients require the most calls?
- Are calls getting longer or shorter?
- What topics appear most frequently?
Improve Operations
Use data to:
- Optimize meeting lengths
- Identify calls that could be emails
- Spot clients needing attention
- Track team activity
Export Data
While detailed export is on the roadmap, you can:
- Take screenshots of charts
- Use the data to inform decisions
- Reference metrics in reports
