Editing Transcripts
Transcripts from Fathom are generally accurate, but sometimes you need to make corrections. CallVault lets you edit text, fix speaker attribution, and trim unnecessary sections.Opening the Transcript Editor
- Go to the Transcripts page
- Click on any call to open the detail dialog
- Click the Transcript tab
- You’re now in the transcript view
Editing Text
Inline Editing
To fix transcription errors:1
Find the Text
Scroll to the section that needs correction.
2
Click to Edit
Click on the text you want to change. It becomes editable.
3
Make Your Changes
Type the correct text. Fix typos, add missing words, or clarify unclear sections.
4
Save
Click outside the text or press Enter to save your changes.
Fixing Speaker Names
Sometimes the transcription attributes speech to the wrong person, or uses generic names like “Speaker 1.”Changing a Speaker
1
Find the Speaker Label
Each transcript segment shows the speaker’s name.
2
Click the Name
Click on the speaker name to open the speaker dialog.
3
Enter Correct Name
Type the correct name and email (if known).
4
Apply Changes
Save to update the attribution.
Bulk Speaker Changes
If the same person is mislabeled throughout:- Open the call detail
- Look for the Change Speaker option
- Select the incorrect speaker
- Enter the correct information
- Apply to all instances
Trimming Transcripts
Remove unnecessary sections from the beginning or end of calls (small talk, waiting time, etc.).Trim Before
Remove everything before a certain point:1
Find the Starting Point
Scroll to where the real content begins.
2
Select Trim Before
Right-click or use the menu to select “Trim before this point.”
3
Confirm
Review what will be removed and confirm.
Trim After
Remove everything after a certain point:1
Find the Ending Point
Scroll to where the important content ends.
2
Select Trim After
Right-click or use the menu to select “Trim after this point.”
3
Confirm
Review and confirm the trim.
Deleting Segments
Remove individual segments that shouldn’t be in the transcript:- Find the segment to delete
- Click the delete option (trash icon or right-click menu)
- Confirm the deletion
- Duplicate segments
- Technical glitches captured as speech
- Sensitive information that shouldn’t be stored
Viewing Options
Raw Transcript Toggle
Toggle between:- Formatted view - Styled with speaker labels and timestamps
- Raw view - Plain text for copying
Timestamp Display
Toggle timestamps on/off:- With timestamps - See when each segment was spoken
- Without timestamps - Cleaner reading experience
Re-syncing from Fathom
If you’ve made edits you want to undo:- Open the call detail
- Find the Re-sync option
- Confirm to pull the original from Fathom
Re-syncing replaces your edited version with the original Fathom transcript. All edits will be lost.
Best Practices
Fix Important Calls
Prioritize editing for:- Calls you’ll reference often
- Transcripts with many errors
- Calls you plan to share or export
Keep Context When Trimming
Don’t trim too aggressively. Leave some context around the important parts so the transcript makes sense when read later.Document Speaker Names
When you know who’s speaking, always fix generic labels like “Speaker 1” to actual names. This makes future searches much more useful.Check Before Exporting
Before exporting or sharing a transcript, review it for:- Typos and transcription errors
- Correct speaker attribution
- Sensitive information that should be removed
Transcript Statistics
The call detail shows useful stats:| Metric | Description |
|---|---|
| Characters | Total character count |
| Words | Total word count |
| Tokens | Token count (relevant for AI processing) |
| Last Edited | When the transcript was last modified |