How it works
1
Open the YouTube import form
Go to Import in the sidebar, then select YouTube from the source list.
2
Paste the YouTube URL
Paste the full URL of the YouTube video you want to import (e.g.,
https://www.youtube.com/watch?v=...), or just the 11-character video ID.3
Choose a destination and click Import Video
Confirm the destination workspace, then click Import Video. CallVault fetches the video transcript, title, duration, and channel information — the call appears in the destination workspace within a few seconds.
What gets imported
For each YouTube video, CallVault extracts:- Transcript — the full text transcript with timestamps
- Video title — used as the call name in CallVault
- Duration — length of the video
- Channel name — the YouTube channel that published the video
Supported URLs
YouTube import supports standard video URLs:https://www.youtube.com/watch?v=VIDEO_IDhttps://youtu.be/VIDEO_ID
Where imported videos land
YouTube imports land in whichever destination workspace you choose on the import form (your saved default destination for YouTube, or a workspace you pick for that import). You can also use Routing Rules to automatically organize incoming calls based on title keywords, source, or other conditions.Limitations
- Single video at a time — paste one URL per import
- Transcript required — videos without captions or auto-generated subtitles cannot be imported
- No audio/video file — only the transcript and metadata are imported, not the actual video file
Troubleshooting
Import failed — transcript not available
Import failed — transcript not available
Not all YouTube videos have transcripts. If the creator disabled captions and YouTube’s auto-captioning didn’t generate subtitles, the transcript cannot be extracted. Try a different video, or paste the transcript text yourself using Import Transcript if you have it from another source.
The transcript looks garbled or inaccurate
The transcript looks garbled or inaccurate
YouTube auto-generated captions vary in quality depending on audio clarity and language. The transcript reflects what YouTube provides — CallVault imports it as-is.
I pasted a playlist URL but only one video imported
I pasted a playlist URL but only one video imported
YouTube import supports single video URLs only. To import multiple videos from a playlist, paste each URL individually.

