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You don’t need to leave CallVault or switch to email to get help. The Support menu in the sidebar lets you submit a ticket directly, with a screenshot of what you were looking at attached automatically.

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Submitting a ticket

1

Open the Support menu

Click Support in the sidebar.
2

Choose Submit a Ticket

CallVault captures a screenshot of your current view in the background — you don’t need to wait for it before the ticket dialog opens.
3

Describe what happened

Choose a type — Bug, Feature Request, or Improvement — and describe what you were trying to do and what happened.
4

Review or adjust the screenshot

The auto-captured screenshot appears in the dialog. Use the camera icon to retake it, or the image icon to attach additional screenshots (up to 5 total) — you can also paste an image directly into the message box.
5

Send

Click Send ticket. If you’re not logged in with an email CallVault recognizes, you’ll be asked for a reply email first.

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What gets sent with your ticket

  • Your message and selected ticket type
  • Screenshot(s) — the auto-captured problem view, plus any you add manually
  • Console context — a snapshot of recent browser console activity, to help support diagnose errors without back-and-forth
  • Your organization and workspace — so support can see the same setup you’re seeing
The auto-captured screenshot excludes the support popover and any open dialogs, so it reflects the actual page you were viewing, not the support UI itself.

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Where to see ticket updates

Once submitted, ticket status updates (received, in progress, resolved, or escalated) appear in the Notifications bell in the sidebar. Click a notification to view the full ticket update. For email and phone support, response-time expectations, and other self-service resources, see Support.