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When you connect Zoom to CallVault, your cloud recordings flow in automatically after each meeting ends. No downloads, no manual uploads.
This integration works with Zoom cloud recordings. Local recordings saved to your computer are not synced automatically — upload those manually via file upload.

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Prerequisites

  • A Zoom account with cloud recording enabled (available on Pro, Business, and Enterprise plans)
  • Cloud recording turned on in your Zoom settings: Zoom Settings → Recording → Cloud recording

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Connecting Zoom

1

Open integrations settings

In CallVault, go to Settings → Integrations.
2

Click Connect next to Zoom

You’ll be redirected to Zoom’s authorization page.
3

Authorize CallVault

Sign in to Zoom (if not already) and click Allow to grant CallVault access to your cloud recordings.
4

Confirm the connection

You’ll be redirected back to CallVault. The Zoom integration should now show as Connected.

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What syncs

After a Zoom meeting ends and the cloud recording processes, CallVault will import:
  • Recording — the cloud recording video/audio file
  • Meeting title — from your Zoom calendar invite
  • Date and duration
  • Participants — Zoom participant list when available
CallVault then transcribes the recording and generates an AI summary.

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Where synced calls land

Zoom recordings land in your My Calls workspace by default. To route them automatically to a shared workspace or folder, set up a Routing Rule using meeting title keywords as the condition.

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Sync timing

There’s typically a short delay between when your Zoom meeting ends and when the recording appears in CallVault:
  1. Zoom processes the cloud recording (a few minutes for most calls)
  2. CallVault detects the new recording and imports it (usually within 5 minutes)
  3. Transcription runs after import (1–5 minutes depending on call length)

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Managing the connection

To view status or disconnect:
  1. Go to Settings → Integrations → Zoom
  2. Check the connection status and last sync time
  3. Click Disconnect to stop future syncs
Disconnecting does not delete calls that have already been imported.

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Removing the Zoom Integration

If you no longer want CallVault to receive your Zoom recordings, you can disconnect or fully remove the integration.

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Disconnecting from CallVault

  1. Go to Settings → Integrations → Zoom
  2. Click Disconnect
  3. CallVault will stop receiving new recordings from Zoom
Disconnecting does not delete calls that have already been imported. Your existing transcripts, summaries, and recordings remain in CallVault until you delete them manually or delete your account.

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Removing from Zoom

You can also remove CallVault from your Zoom account directly:
  1. Go to the Zoom App Marketplace
  2. Click Manage → Installed Apps
  3. Find CallVault and click Uninstall
This revokes all access tokens and stops webhook notifications. CallVault will no longer be able to access any Zoom data from your account.

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What happens to your data

ActionEffect
Disconnect in CallVaultNo new recordings sync; existing calls remain
Uninstall from ZoomZoom revokes access; existing calls remain in CallVault
Delete individual callsPermanently removes selected calls and transcripts from CallVault
Delete your accountPermanently removes all your data from CallVault within 30 days
If you want all your data removed from CallVault after uninstalling, go to Settings → Account → Delete Account or email support@callvaultai.com to request data deletion.

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Troubleshooting

First, verify that cloud recording is enabled in your Zoom account settings. Then check that the Zoom integration is still showing as Connected in CallVault. If it shows as disconnected, reconnect.
Only meetings recorded to the Zoom cloud are synced. If you record some meetings locally, those won’t appear automatically — upload them manually.
Zoom only sends new recording notifications going forward. Historical recordings aren’t automatically backfilled. You can manually download and upload older recordings.